CODE OF PRIVACY

IN ACCORDANCE WITH BILL C-6, ABLE INVESTIGATIONS HAS INSTITUTED STRICT POLICIES WITH RESPECT TO THE GATHERING AND STORAGE OF PERSONAL INFORMATION.

FOR CLARIFICATION ON ANY OF THESE POLICIES, PLEASE REFER TO OUR PRIVACY OFFICER: SANDRA DEVEREUX - DIRECT LINE 416-410-1613

ONLY PERSONAL INFORMATION THAT IS PERTINENT TO AN INVESTIGATION AND IS AVAILABLE THROUGH LEGAL CHANNELS WILL BE COLLECTED AND STORED DURING THE COURSE OF AN INVESTIGATION. WE WILL ENSURE, TO THE BEST OF OUR ABILITY, THAT INFORMATION IS COMPLETE, ACCURATE AND CURRENT. SUCH INFORMATION WILL BE STORED IN A SECURE MANNER, AND WILL BE DESTROYED ON A SCHEDULE AS REQUIRED BY THE MINISTRY OF THE ATTORNEY GENERAL, AND/OR THE ISSUING BODY. INFORMATION ABOUT INDIVIDUALS WILL ONLY BE COLLECTED WHERE THERE ARE REASONABLE GROUNDS TO BELIEVE THAT THERE EXISTS DISHONEST OR ILLEGAL CONDUCT, OR BREACHES OF AGREEMENTS.

WHERE PRACTICAL AND APPROPRIATE, THE CONSENT OF INDIVIDUALS WILL BE OBTAINED BEFORE PERSONAL INFORMATION IS REQUESTED AND/OR DISCLOSED. WHERE THIS CONSENT IS INAPPROPRIATE , ABLE INVESTIGATIONS WILL ACT IN ACCORDANCE WITH SECTION 7 OF THE Personal Information Protection and Electronic Documents Act, S.C. 2000, c.5 (PIPEDA).

INFORMATION OBTAINED IN THE COURSE OF AN INVESTIGATION SHALL BE DISCLOSED ONLY FOR THE PURPOSE FOR WHICH IT WAS COLLECTED, AND ONLY TO THE CLIENT, OR TO LAW ENFORCEMENT AGENCIES, OR OTHER INVESTIGATIVE BODIES.

IN ACCORDANCE WITH PARAGRAPH 9(3) (c.1) OF PIPEDA, WHERE SUCH DISCLOSURE WILL NOT COMPROMISE OUR INVESTIGATION, PERSONAL INFORMATION COLLECTED AND STORED MAY BE MADE AVAILABLE TO THE SUBJECT. WHERE ERRORS CAN BE PROVEN TO EXIST, CORRECTIONS WILL BE RECORDED ON FILE, AND WILL BE PROVIDED IN A TIMELY FASHION TO ALL PERSONS TO WHOM INCORRECT INFORMATION WAS DISCLOSED. ABLE INVESTIGATIONS IS A MEMBER OF THE COUNCIL OF PRIVATE INVESTIGATORS - ONTARIO, AND RETAINS AS OUR MINIMUM STANDARDS THOSE POLICIES ADOPTED BY THE CPIO.

IF WE DO NOT RESPOND IN AN ACCEPTABLE MANNER TO YOUR QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT THE CPIO TO ASSIST WITH COMPLIANCE ISSUES AT cpi-ontario.com

CODE OF ETHICS - ABLE INVESTIGATIONS

ABLE INVESTIGATIONS, IN AN EFFORT TO PROTECT AND ENHANCE THE STANDARDS OF OUR INDUSTRY, HAVE ADOPTED A CODE OF ETHICS SO THAT OUR CLIENTS AND THE GENERAL PUBLIC CAN BE ASSURED THAT CERTAIN GUIDELINES WILL BE FOLLOWED IN ALL INVESTIGATIONS:

• ANY PERSON OR ORGANIZATION INVOLVED ON OUR BEHALF IN ANY INVESTIGATION WILL ADHERE TO OUR CODE OF PRIVACY
• THE PRESIDENT OR PRIVACY OFFICER OF ABLE INVESTIGATIONS WILL CONDUCT DUE DILIGENCE BEFORE ANY INVESTIGATION IS COMMENCED TO ENSURE THE IDENTITY OF THE CLIENT, AND THAT THE INVESTIGATION IS FOR A LAWFUL PURPOSE
• NO INFORMATION SHALL BE COLLECTED OR STORED FOR PERSONAL REASONS
• NO FALSE OR MISLEADING CLAIMS OR STATEMENTS SHALL BE MADE BY ANY STAFF MEMBER REGARDING OUR QUALIFICATIONS OR ABILITIES, OR ABOUT THE QUALIFICATIONS OR ABILITIES OF ANY OTHER INVESTIGATIVE BODY. NO UNQUALIFIED OPINIONS SHALL BE PROVIDED
• ALL STAFF MEMBERS SHALL IMMEDIATELY DISCLOSE TO THE PRESIDENT OR THE PRIVACY OFFICER ANY CONFLICT OF INTEREST REGARDING AN INVESTIGATION, AND THE PRESIDENT OR PRIVACY OFFICER SHALL IMMEDIATELY TAKE THE REQUIRED ACTION TO ENSURE THAT THIS CONFLICT DOES NOT COMPROMISE THE INVESTIGATION, THE REPUTATION OF THE CLIENT, OR THE SAFETY OF THE SUBJECT OF THE INVESTIGATION
• ABLE INVESTIGATIONS SHALL DISCLOSE TO THE CLIENT, AT THE START OF THE INVESTIGATION THE APPLICABLE RATES AND CHARGES, AND SHALL AT ANY TIME DURING THE INVESTIGATION PROVIDE AN UP TO DATE ACCOUNTING OF THE CURRENT COSTS WHERE A BUDGET IS PROVIDED, OUR STAFF WILL NOT EXCEED THE BUDGET WITHOUT PRIOR CONSENT FORM THE CLIENT
• WRITTEN REPORTS AND ACCOUNTING WILL BE PROVIDED FOR ALL INVESTIGATIONS UNLESS ALTERNATE ARRANGEMENTS ARE MADE AT THE REQUEST OF THE CLIENT. REPORTS SHALL BE IN A STANDARD FORMAT, AND SHALL BE FACTUAL, OBJECTIVE AND UNBIASED. NO OPINIONS OR SPECULATIONS SHALL BE EXPRESSED IN THE REPORTS

ANY CONCERNS REGARDING THESE POLICIES SHOULD BE DIRECTED TO THE PRIVACY OFFICER:

SANDRA DEVEREUX
11-4040 CREDITVIEW ROAD, MISSISSAUGA, ON L5C 3Y8

DIRECT LINE: 416-410-1613
FAX: 416-410-6109
EMAIL: sandra@ablepi.com